Table of Contents
- Third Party Service
- Your Obligations as a User
- Purchase and Delivery of Products and Services
- License Conditions
- Price and Costs
- Heyy Marketplace
- Intellectual Property
- De-Identified Information
- Warranties and exclusions
- Limitation of liability
- Licensee indemnity
- Variation of Terms
- General provisions
- Dispute Resolution
- Definitions and interpretation
This Agreement is between You and KALA PTE. LTD ('Heyy’, or ‘our’
or ‘we’) and governs the use of the Online Platforms, Products and
Services offered by Heyy.
Heyy is in the business of providing software and other
technological products and services for the purpose of
collaborating on, organizing, scheduling, managing and monitoring
events and projects (Online Platform) which is licensed to you.
Any Product or Service description displayed on the Online
Platforms is incorporated into this Agreement by reference. In the
event of inconsistency, this Agreement prevails.
By using, browsing and/or reading the Online Platform, this
signifies that You have read, understood and agree to be bound by
this Agreement. If You do not agree with the terms of this
Agreement, You must cease usage of the Online Platforms or any of
the Products and Services immediately.
In order to use the Online Platform, You may be required to
register for an Account through the Online Platform.
As part of the registration process, or as part of Your continued
use of the Online Platform, You may be required to provide
personal information about Yourself (such as identification or
contact details), including:
- first and last name;
- an email address;
- preferred username;
- a mailing address;
- a mailing address;
- a password (which will not be visible to Heyy).
You warrant that any information You give to Heyy in the course of
completing the registration process will always be accurate,
correct and up to date.
You may not use the Online Platform and procure the Products and
You are not of legal age to form a binding contract with Heyy;
You are a person barred from receiving the Services under the
laws of Australia or other countries including the country in
which You are resident or from which You use the Services.
3. Third Party Service
You may be able to register an Account through the Online Platform
by using a log in associated with third party services (“TPS”)
(e.g. Facebook and/or other social media platforms).
Heyy does not guarantee the availability or ability of users to
access the Online Platform using TPS.
As part of the functionality of the Online Platform you may
connect your profile with a TPS by:
providing the TPS login information to Heyy through the Online
allowing Heyy to access your TPS in accordance with its terms and
conditions of service.
You may disconnect the connection between the Online Platform and
the TPS at any time.
Where you connect and or register a profile using a TPS, you
authorise Heyy to use data from that TPS to create your profile on
the Online Platform.
Heyy has no relationship with any TPS and cannot guarantee the
efficacy of any TPS connection.
We give no warranty and make no representations or endorsements in
relation to the suitability, quality, fitness for purpose or
nature of the services associated with any TPS via the Online
Platform. Engagement of any TPS via our Online Platform is at your
own risk and we accept no liability and you release us from any
and all Claims, loss or damage howsoever arising involving your
engagement of any TPS.
4. Your Obligations as a User
As a user of the Online Platform, in addition to clause 7, You
agree to comply with the following:
You will use the Online Platform and any Products and Services
only for purposes that are permitted by:
- this Agreement; and
any applicable law, regulation or generally accepted practices
or guidelines in the relevant jurisdictions.
You are responsible for all costs and expenses associated with
downloading, installing, running, accessing or using the
Online Platforms, Services and any Products You purchase,
including, without limitation, any costs associated with
computing hardware, maintenance, server and data storage and
You have sole responsibility for protecting the
confidentiality of Your password and/or email address. Use of
Your password by any other person may result in the immediate
suspension or cancellation of Your Account;
any use of Your registration information by any other person,
or third parties, is strictly prohibited. You agree to
immediately notify Heyy of any unauthorised use of Your
password or email address or any breach of security of which
You have become aware;
You must not expressly or impliedly impersonate another user
or use the profile or password of another user at any time;
Your Content will always be accurate, correct and up to date
and You will maintain reasonable records of Your Content;
You agree not to harass, impersonate, stalk, threaten another
user of the Online Platform (where interaction with other
users is made available to You);
You agree not to broadcast, publish, upload, transmit, post or
distribute on the Online Platform abusive or objectionable
content, including but not limited to discriminatory, racist,
pornographic, threatening or abusive material;
access and use of the Online Platform is limited,
non-transferable and allows for the sole use of the Online
Platform by You;
You will not use the Online Platform for any illegal and/or
unauthorized use which includes collecting email addresses of
users by electronic or other means for the purpose of sending
unsolicited email or unauthorized framing of or linking to the
You will not use the Online Platform in connection with or for
any unauthorized use such as the collection of images, videos
or data from the Online Platform for any use not otherwise
authorized by Heyy;
You acknowledge and agree that any automated use of the Online
Platform or its Online Platform Services is prohibited; and
You agree that we may charge You for all Products and Services
that we agree to supply to You that have been ordered by You
or using Your account through the Online Platforms.
You must not tamper with or hinder the operation of the Online
Platforms, Services or Products, nor transmit any viruses, worms,
defects, trojan horses or similar disabling or malicious code to
the Online Platforms or via the Services or Products.
You must keep records of Your encrypting keys. You have the sole
responsibility to make sure encrypting keys are kept in a safe and
secure place. Heyy shall not be liable for any damages (including
damages for inability to restore backup data or the disclosure of
confidential information) resulting from
loss/corruption/compromise of these keys.
Breach of this clause 4 may result in immediate termination or
suspension of the User License without liability to You.
purchasing the Products and/or Services via the Online
payment of the license fee for the Products and/or Services at
the point of purchasing the license for the Products and/or
downloading, installing or using the Products and/or Services;
executing an Order Form with Heyy (which may be an online
form) (whichever comes first), you are granted a User License.
If You do not agree to this Agreement, You must not install, use,
or copy the Products and/or Services.
The User License will be for the term applicable to the particular
Products and/or Service as detailed on the Online Platforms, Order
Form, Invoice or otherwise notified to You prior to or at the
point of Your order being accepted.
Subject to the Order Form, the applicable License Term will expire
automatically at the conclusion of the License Term, unless
terminated earlier in accordance with this Agreement.
Each and any recurring subscription payment for Products or
Services received by Heyy will constitute an offer by You to enter
into a new User License on Heyy’s then terms and conditions.
We may change, update and/or alter the features, benefits or
service items of the Online Platform from time to time in our sole
6. Purchase and Delivery of Products and Services
You may purchase the Products and/or Services by selecting and
submitting your purchase via the Online Platform.
Any purchase made via the Online Platform for a Product and/or
Service is an offer by you to purchase the particular Product
and/or Service for the price notified at the time you proceed with
We may ask you, and you agree to, to provide us with additional
details or require you to confirm your details to enable us to
process the purchase via the Online Platform.
We reserve the right to accept or reject your purchase for any
reason, including, but not limited to the unavailability of the
Online Platform or if there is an error in the price or
description of the Products and/or Services on the Online Platform
or Order Form.
Delivery will occur via electronic means in the manner Heyy deems
appropriate in its sole discretion. This may include, without
limitation, delivery by way of Heyy making a download link
available to You to download the Products and/or Services to Your
computer or similar device. You may also receive an activation key
or similar product license descriptor via a separate communication
which may be required to activate or use the Products and/or
Services. For the avoidance of doubt, delivery will be completed
and Heyy’s obligations in respect thereof satisfied upon Heyy
making the Products and/or Services available.
7. License Conditions
As an individual user, this Agreement entitles You to access and
obtain the Products and/or Services from the Online Platform.
Subject to this Agreement, the User Threshold, and as otherwise
specified in the Order Form, Heyy permits the installation of the
Products and/or use of the Services or the Online Platform:
- by more than one user at any given time;
- on a system that allows shared use of applications;
- on a multi-user network; or
on a configuration or system of computers that allow multiple
on the condition that you have paid to Heyy the price for access
to and use of the Product, Services and/or Online Platform as
outlined in this Agreement and/or the Order Form
Subject to the terms of this Agreement, you will have unfettered
use and/or access to Active Events on the Online Platform for so
as long as they remain Active Events.
Once the set date of an Active Event has passed and/or lapsed, it
will be classified as a Closed Event.
Your use and/or access to Closed Events will be limited to
Once an Event has been classified or designated as a Closed Event,
it may not be reinstated as an Active Event.
You may not assign Your rights and obligations under this
Agreement, or redistribute, encumber, sell, rent, lease,
sublicense, or otherwise transfer Your rights to the Products or
Services, unless Heyy has expressly granted such an assignment,
redistribution, encumbrance, sale, lease, sublicense or otherwise
permitted a transfer.
You may not:
- share the User License with others;
copy, install or use the Products on any system with more than
permit the use, copying or installation of the Products by
more than one user or on more than one computer; or
permit the use of the Services by more than one user,unless
You hold multiple valid licenses.
You may not: decompile, “reverse engineer”, disassemble,
decompile, or otherwise attempt to derive the source code for
broadcast, transmit or otherwise display in a public forum or
any venue not restricted to You, the Products and Services or
any part of the Products and Services;
post the Products and or Services or part of the Products and
or Services on any website;
use the Products or Services for commercial purposes,
including a service bureau;
modify the Products or create any derivative work of the
Products and Services or its accompanying documentation.
Derivative works include but are not limited to translations;
alter any files or libraries in any portion of the Products;
copy any part of the Products and/or Services except to the
extent that the licensed use inherently demands the creation
of a temporary copy stored in the computer memory and not
permanently affixed on storage medium.
8. Price and Costs
The price of the Products and Services is stated in the Order
Form, or, where You have purchased from the Online Platforms, the
price stated at the point of sale.
Unless otherwise expressly stated, your User License will be
issued for a subscription entitling you access to an agreed number
of Events as specified in the Order Formupon payment being made
monthly in advance.
Heyy will invoice You in advance for Products and Services
supplied, or where purchased via the Online Platforms, You will be
provided with a receipt.
The subscription price of the Products and Services, and any
Orders made pursuant to clause 9, are in Australian dollars and
exclusive of GST, or any other tax or charge imposed by any
governmental entity upon the sale, use or receipt of the Products,
Services and/or Orders.
You authorize Heyy to process payments and for all invoices for
Products and Services supplied via the Online Platforms by way of
subscription via a direct debit of the outstanding amount from
your nominated credit card of bank account.
If the debit at clause 8.5 is not successful, Heyy will be
authorized to make two (2) more attempts at further debits and
will send you notification/s following each attempt.
If the subsequent debit/s at clause 8.6 is not successful, Your
access to the Online Platform, Products and/or Services will be
restricted to Read-Only Functions.
No earlier than 12 months following the latest of the unsuccessful
debit/s at clause 8.6, Heyy may, in its sole discretion, restrict
your access to the Online Platform, Products and/or Services and
permanently delete your Account.
Where You have purchased Products or Services not via the Online
Platforms, You must pay invoices within 7 days of receipt or as
otherwise directed by Heyy.
You must pay all amounts due to the Heyy:
without set-off, deductions counter-claims or conditions; and
- in available cleared funds.
If You owe any amount to Heyy, Heyy may, in its sole discretion
and without prejudice to any of its other rights under this
Agreement or otherwise, do one or more of the following:
withhold all future supplies of Products and Services and
temporarily suspend and/or terminate your User License(s) and
access to full functions of the Online Platform until that
amount has been paid in full;
set-off that amount against any amount owing by Heyy to You;
immediately demand all amounts due and payable under this
If an amount due under this Agreement is paid after the due date
You must pay Heyy, in addition to the overdue amount, and without
prejudice to any other remedy Heyy may have:
interest at the rate of 5% per annum in addition to the rate
specified by Rule 36.7 of the Uniform Civil Procedure Rules
all costs and expenses incurred by Heyy in collecting the
Your obligation to pay an amount owing applies notwithstanding any
delay in the delivery of the Services or Products or access
interruptions or delays in respect of the provision of the Online
9. Heyy Marketplace
Heyy may permit you to order and/or book Products or other
services by selecting and submitting an Order via the Online
Any Order placed through the Online Platform for a Product is an
offer by you to purchase the particular Product or service for the
price notified (including any delivery and other charges and
taxes) at the time you place the Order.
We may ask you to provide additional details or require you to
confirm your details to enable us to process any Order/s.
You agree to provide Heyy with current, complete and accurate
details when asked to do so by Heyy.
You acknowledge and agree that we will provide your Order,
including your contact details and delivery address (for Products
or services), to any third parties, including any Vendors, in
order for them to arrange fulfillment of your Order with you.
Products or services offered for sale through the Online Platform
may be supplied by multiple Vendors directly to you. Where this is
the case, Heyy acts as a facilitator and host of the transaction
only and your contract of sale is with those Vendor(s). To the
extent permitted by the Australian Consumer Law by making an Order
via the Online Platform, you acknowledge and agree that the
Vendor(s) supplying the Product(s) or services to you is deemed
the supplier and manufacturer of such Products or services under
Australian Consumer Law.
We reserve the right to accept or reject your Order for any
reason, including (without limitation) if a Vendor advises us that
a requested Product or service is not available or if there is an
error in the price or the description posted on the Online
Platform or in your Order.
Each Order placed through the Online Platform or any other means
that we accept results in a separate binding agreement between the
Vendor and you for the supply of those Products or services.
If we reject an Order or booking placed through the Online
Platform, then we will endeavour to notify you of that rejection
at the time you place the Order or within a reasonable time after
you submit your Order.
We or a Vendor may cancel all or any part of an Order (including
any Orders that we have accepted) without any liability to you for
that cancellation if:
the requested Products or services in that order/booking are
not available; or
there is an error in the price or the Product description
posted on the Online Platform or in any other sales platform
in relation to the relevant Product or service in that Order;
your Order weight (for Products) exceeds the maximum postal
delivery weight (in which case we will contact you to make
alternative arrangements where possible);
your Order for services exceeds the maximum number of tickets
permitted per person; or
an Order has been placed in breach of these terms and
conditions or the terms and conditions of the relevant Vendor
in respect of the Products or services purchased.
If we do so, then we will endeavour to provide you with reasonable
notice of that cancellation, and will not charge you for the
canceled Order if you are not at fault or not in breach of these
terms and conditions (or the Vendor’s terms and conditions).
Orders may not be canceled once submitted via the Online Platform
or via any other method of sale. Should you wish to request that a
Vendor agree to change your Order or cancel it, this is a matter
between the Vendor and you and will be subject to the Vendor’s
terms and conditions of sale and their discretion.
If you have ordered Products, they will be sent to you in
accordance with the Vendor’s usual terms and conditions of
delivery. If you have ordered services via an Order, the booking
confirmation or tickets for such services will be sent to you
directly by the Vendor and those services will be provided by the
Vendor at the advertised dates and times or in line with the
Vendor’s terms and conditions.
The prices of Products and services and delivery and other charges
displayed on this Online Platform are current at the time of
issue, however, we reserve the right to change prices at any time
before we accept an Order from you.
We will charge you, and you agree to pay, the following fees and
charges in relation to an Order that we accept (as applicable):
the purchase price of each Product or service that is ordered;
the delivery fee for delivering the Products to you; and
any other fees and charges set out in these terms and
For Vendors, we will deduct our booking fee commission (which will
be shown when you register on the Online Platform) from the Order.
The balance of the order or booking price (less our fee) will be
remitted to each Vendor by our third party payment provider (i.e.
Stripe) on our behalf.
10. Intellectual Property
The Online Platform, the Products and Services of Heyy are subject
to copyright. The material on the Online Platform is protected by
copyright under the laws of Australia and through international
treaties. Unless otherwise indicated, all rights (including
copyright) in connection with the compilation of the Online
Platform (including but not limited to text, graphics, logos,
button icons, video images, audio clips, code, scripts, design
elements and interactive features) are owned or controlled for
these purposes, and are reserved by Heyy and other lawful owners
of intellectual property (including users).
All trademarks, service marks and trade names are owned,
registered and/or licensed by Heyy, who grants to You a worldwide,
non-exclusive, royalty-free, revocable license whilst
You are a user to:
use the Online Platform, Products and/or Services pursuant to
copy and store the Online Platform and the material contained
in the Online Platform in Your device’s cache memory;
print pages from the Online Platform for Your own personal and
generate reports available from the data on the Online
Heyy does not grant You any other rights whatsoever in relation to
the Online Platform, Products and/or Services. All other rights
are expressly reserved by Heyy.
Heyy retains all rights, title and interest in and to the Online
Platform, Products and Services.
Nothing you do on or in relation to the Online Platform, Products
and/or Services will transfer any:
business name, trading name, domain name, trade mark,
industrial design, patent, registered design or copyright, or
a right to use or exploit a business name, trading name,
domain name, trade mark or industrial design, or
a thing, system or process that is the subject of a patent,
registered design or copyright (or an adaptation or
modification of such a thing, system or process), to You.
You may not, without the prior written permission of Heyy (such
permission is implied if the functionality of the Online Platform,
Product or Services allows) and the permission of any other
relevant rights owners broadcast, republish, up-load to a third
party, transmit, post, distribute, show or play in public, adapt
or change in any way the Online Platform, Products or Services for
any purpose, unless otherwise provided by this Agreement. This
prohibition does not extend to materials on the Online Platform or
incorporated into the Products and/or Services which are freely
available for re-use or are in the public domain.
Where you broadcast, publish, upload, transmit, post or distribute
Your Content on the Online Platform or in connection with the
Products and/or Services, then you grant to Heyy a non-exclusive,
non-transferable, perpetual, royalty-free, irrevocable, worldwide
license to broadcast, republish, up-load to a third party,
transmit, post, distribute, show or play in public Your Content.
Despite clause 9.7, nothing in this Agreement prevents you from
deleting or requesting Heyy to delete Your Content from the Online
Platform, in which case Heyy will use its reasonable endeavours to
delete and remove Your Content.
Heyy reserves the right to filter, modify, publish and permanently
remove Your Content on the Online Platform in its sole and
To the extent permitted by law, Heyy accepts no liability for the
accuracy of any information made available using the Online
Platform, Products and/or Services. Any reliance on the
information available is at Your own risk.
You are wholly responsible for maintaining suitable back-ups of
Your Content, passwords, access codes and/or any encryption keys.
You agree to release, indemnify and hold Heyy harmless for any
loss, damage, cost or expense that Heyy may suffer or incur as a
result of or in connection with Your Content transmitted, posted,
distributed, shown or played in connection with the Online
Platform, Products and/or Services.
The Online Platform may from time to time contain hyperlinks to
other websites. Such links are provided for convenience only and
Heyy takes no responsibility for the content and maintenance of or
privacy compliance by any linked website. Any hyperlink on our
website to another website does not imply Heyy’s endorsement,
support, or sponsorship of the operator of that website nor of the
information and/or products or services which they provide.
Heyy takes your privacy seriously and any information provided
through your use of the Online Platform, Products and/or Services
13. De-Identified Information
Heyy may use your personal information in de-identified form
(de-identification being a process by which a collection of data or
information is altered to remove or obscure personal identifiers and
personal information) to assist it in the running of its business.
Heyy may also provide, including by way of sale, de-identified data
and/or information in aggregated form, to third parties. This data
and/or information may included, but is not limited to:
- Measurement statistics;
Trends in event, program and other scheduling characteristics;
- Characteristics of events, projects and other subjects;
Such other data and/or information that is collected via the
Online Platform, Your Account and/or Services and is not capable
of identifying You.
When your personal information is included in de-identified,
aggregated data and/or information, it is not possible to identify
you or anything about you from that data and/or information.
14. Warranties and exclusions
Everything on the Online Platform and incorporated in the Products
and/or Services is provided to You “as is” and “as available”
without warranty or condition of any kind. None of the affiliates,
directors, officers, employees, agents, contributors and licensors
of Heyy make any express or implied representation or warranty
about the Online Platform, Products or Services. This includes
(but is not limited to) Claims or Loss or damage you might suffer
as a result of any of the following:
failure of performance, error, omission, interruption,
deletion, defect, failure to correct defects, delay in
operation or transmission, computer virus or other harmful
component, loss of data, communication line failure, unlawful
third party conduct, or theft, destruction, alteration or
unauthorized access to records; or
the accuracy, suitability, suitability or currency of any
information on the Online Platform, the Products, the
Services, or any of its related products and services
(including third party material and advertisements on the
Provisions of the Competition and Consumer Act 2010 and other laws
in force from time to time in Australia may imply guarantees,
warranties, conditions, and impose obligations on Heyy and its
subsidiaries, affiliates, and suppliers. If these Implied Terms
apply, Heyy’s liability will be limited at its option to resupply,
repair or replacement of the Products or Services, or the cost of
such resupply, repair or replacement, to the extent permitted by
Nothing in this clause excludes, restricts or modifies Your rights
under an Implied Term.
15. Limitation of liability
Subject to any Implied Term, and to the extent permitted by law,
Heyy or any of its officers, employees, contractors or agents will
not be liable to You for any Losses incurred by You or Claims made
by You as a result of using the Online Platforms, Products,
Services and any documentation provided to You.
Heyy’s liability is reduced proportionately in the event that the
You contributed to any Claim or Loss suffered by You.
In addition to the limitations in clauses 13.1 and 13.2, Heyy’s
liability in connection with this agreement, the Online Platforms,
Products, Services and any documentation provided to You is
limited to the price of the Products and Services charged under
In addition to the limitations in clauses 13.1 and 13.2, Heyy’s
liability in connection with this Agreement, the Online Platforms,
Products, Services and any documentation provided to You does not
extend to any consequential loss (including loss of opportunity
16. Licensee indemnity
To the extent permitted by law, You agree to indemnify Heyy, its
affiliates, employees, agents, contributors, third party content
providers and licensors from and against:
all Claims and Loss (including legal fees on a full indemnity
basis) incurred, suffered or arising out of or in connection
with your use of the Products and/or Services;
all Claims and Loss (including legal fees on a full indemnity
basis) incurred, suffered or arising out of or in connection
with you accessing, using or transacting on the Online
Platform or attempts to do so; and/or
- any breach of this Agreement.
17. Variation of Terms
Heyy reserves the right to amend this Agreement from time to time.
Such amendments will be either:
published on the Online Platforms from which the Products and
or Services were purchased;
- notified to You via email directing You to a link; or
- notified to You by post.
The effect of any amendments or material variation will come into
force from the date as specified by Heyy in the manner of notice
provided pursuant to clause 16.1. If a date is not specified, it
will be taken that the material variation and/or amendments will
come into force at the time notice is provided.
Upon notification of the material variation and/or amendment as
outlined in clause 16.1, You are at liberty to terminate this
Agreement by written notice within 7 days of notice,
notwithstanding the conditions as set out in clause 16.
Heyy may at any time, terminate this Agreement and the User
at its discretion upon ninety (90) days’ written notice;
if you have breached any provision of this Agreement or intend
to breach any provision;
- if Heyy is required to do so by law.
if Heyy is transitioning to no longer providing the Online
Platform, Products or Services to users in the country in
which you are resident or from which you use the service.
Heyy reserves the right at any time to modify or discontinue,
temporarily or permanently, the Online Platforms, Products and/or
Services (or any part thereof) with or without notice, in which
event You shall be entitled to a pro rata refund for that portion
of the fee already paid for at the time of discontinuation where
such discontinuation a total inability to access the Online
Platforms, Products and/or Services for more than 24 hours and
which cannot be used after discontinuation.
On termination, You must permanently remove and return or destroy
all software Products from Your computers.
Subject to any enterprise Order Form, You will provide Heyy with
at least one month written notice, or any other lesser time frame
as provided by Heyy from time to time, should You wish to change
your User License in any way, including cancellation of the User
Subject to any enterprise Order Form:
during the License Term and for a period of 30 days
thereafter, You will be entitled to undertake a data
extraction of Your Content and Developed Content from Heyy’s
web based supply chain software, in such form made available
by Heyy (e.g. PDF, spreadsheet or otherwise), at no additional
in the event that Heyy retains Your Content and Developed
Content after the term, subject to clause 16.5(a), Heyy may
charge a fee, at its discretion, for data extraction requested
19. General provisions
Any provision of, or the application of any provision of this
Agreement which is prohibited in any jurisdiction is, in that
jurisdiction, ineffective only to the extent of that prohibition.
Any provision of, or the application of any provision of this
Agreement which is void, illegal or unenforceable in any
jurisdiction does not affect the validity, legality or
enforceability of that provision in any other jurisdiction or of
the remaining provisions in that or any other jurisdiction.
The failure, delay, relaxation or indulgence by a party in
exercising, in part or whole, any power, right or remedy conferred
upon that party by this Agreement shall not operate as a waiver of
that power, right, or remedy.
This Agreement contains the entire Agreement between the Parties
and supersedes any previous understandings, commitments or
agreements, oral or written.
If a clause is void, illegal or unenforceable, it may be severed
without affecting the enforceability of the other provisions in
This Agreement shall be governed by and construed in accordance
with the laws of New South Wales, Australia.
20. Dispute Resolution
If a dispute arises out of or relates to this Agreement, either
party may not commence any Tribunal or Court proceedings in relation
to the dispute, unless the following clauses have been complied with
(except where urgent interlocutory relief is sort).
A party to this Agreement claiming a Dispute has arisen, must give
written notice to the other party detailing the nature of the
Dispute, the desired outcome and the action required to settle the
On receipt of that notice by that other party, the Parties must:
Within 10 days of the Notice endeavour in good faith to resolve
the Dispute expeditiously by negotiation or such other means upon
which they may mutually agree;
If for any reason whatsoever, 10 days after the date of the
Notice, the Dispute has not been resolved, the Parties must either
agree upon selection of a mediator or request that an appropriate
mediator be appointed by the Chair of the Resolution Institute
(ABN 69 008 651 232);
The Parties are equally liable for the fees and reasonable
expenses of a mediator and the cost of the venue of the mediation
and without limiting the foregoing undertake to pay any amounts
requested by the mediator as a pre-condition to the mediation
commencing. The parties must each pay their own costs associated
with the mediation;
- The mediation will be held in Sydney, Australia.
All communications concerning negotiations made by the Parties
arising out of and in connection with this dispute resolution clause
are confidential and to the extent possible, must be treated as
"without prejudice" negotiations for the purpose of applicable laws
20.5. Termination of Mediation
If 8 hours have elapsed after the start of a mediation of the
Dispute and the Dispute has not been resolved, either Party may ask
the mediator to terminate the mediation and the mediator must do so.
21. Definitions and interpretation
In this Agreement unless the context otherwise requires:
Account means an account on the Online Platform as
described in clause 2.1.
Active Event means an Event on the Online Platform that is
current and/or ongoing;
Agreement means this agreement, all schedules and, if the
Products or Services were not purchased on the Online Platforms,
an Order Form;
Australian Consumer Law means Schedule 2 of the Competition
and Consumer Act 2010 (Cth);
Claim includes any claim, including a notice, demand, debt,
account, action, expense, damage, loss, cost, lien, liability,
proceeding, litigation (including reasonable legal costs),
investigation or judgment of any nature, whether known or unknown;
Closed Event means an Event on the Online Platform that is
finalised and/or is a past Event;
Dispute means a dispute between the Parties as described in
Event means an event or project function available via the
Implied Terms means those terms as specified in clause
Invoice means an invoice issued by Heyy to You;
License Term means the term of the User License as
described at clause 5.3;
Loss means any damage, loss, liability, expense or cost
whether direct or indirect, consequential or incidental;
Notice means a notice of Dispute as specified in clause
Online Platforms means any Heyy website, social media
accounts, applications, software and other technological platform;
Order Form means any order form agreement signed by the
Parties for the purchase of Products and/or Services in a form
approved and/or provided by Heyy;
Order means any order or booking made via the Online
Platform for Products or services as described in clause 9.1;
Parties means the parties to this Agreement.
Products means any products as detailed on the Online
Platforms and/or Order Form;
Read-Only Functions means functions on the Online Platform,
Products and/or Services limited only to the opening, viewing
and/or reading of Events;
Service means the Heyy software as a service provided by
Heyy as detailed on the Online Platforms or Order Form;
User License means a revocable, non-transferable, non-sub
licensable, non-exclusive and limited license to use the Products
and/or Services strictly in accordance with this Agreement as
described at clause 5.1;
User Threshold means a cap of user Accounts on any one User
License of 1000 Accounts;
Vendor means a supplier or offeror of Products available
for Order via the Online Platform as descrived in clause 9.6.
You means the person named on the Order Form, or where the
Products are purchased via the Online Platforms, the person who
has purchased the Products and/or Services.
Your Content means any content that You broadcast, publish,
upload, transmit, post or distribute on the Online Platform.
In this Agreement unless the context otherwise requires:
- the singular includes the plural and vice versa;
where any word or phrase is defined, any other part of speech or
other grammatical form of that word or phrase has a cognate
a reference to any statute, proclamation, rule, code, regulation
or ordinance includes any amendment, consolidation, modification,
re-enactment or reprint of it or any statute, proclamation, rule,
code, regulation or ordinance replacing it;
a reference to any thing is a reference to the whole and each part
a reference to a group of persons is a reference to all of them
collectively and to each of them individually; and
a reference to a document includes all amendments or supplements
to, or replacements or novation of, that document.
Address: KALA PTE. LTD. 2 VENTURE DRIVE #11-31 VISION